Last updated 3 August 2026
This policy explains what personal data Altcreative ("we", "us") collects when you visit altcreative.design or a private concept room on concept.altcreative.design, why we collect it, who we share it with, and what rights you have over it.
Altcreative is an independent design studio. For any question about this policy, or to make a request about your data, write to contact@altcreative.design and we will handle it directly.
We do not knowingly collect data from children, and we do not buy personal data from third parties for use on this site.
| Purpose | Basis |
|---|---|
| Replying to an enquiry and preparing a proposal | Steps taken at your request before entering a contract |
| Delivering paid work and supporting it afterwards | Performance of a contract |
| Keeping the site secure, available and free of abuse | Our legitimate interest in running the service |
| Understanding how the site and concept rooms are used | Our legitimate interest, or your consent where analytics cookies are used |
| Meeting tax, accounting and other legal obligations | Legal obligation |
We keep the number of third parties small and use each one for a specific job. These providers process data on our instructions, and some of them are located outside your country, which means your data may be transferred internationally under the safeguards each provider offers.
| Provider | What it does | What it sees |
|---|---|---|
| Netlify | Website hosting and delivery | IP address, request logs |
| Supabase | Database, authentication and file storage for concept rooms | Email address, project material, usage events |
| Gumlet | Video hosting for the portfolio reel | IP address and playback data when a film is played |
| Google Fonts | Typefaces used across the site | IP address when fonts are requested |
| Polar | Payment processing and merchant of record | Name, email, billing country, payment details (we never see full card details) |
| Google Analytics | Aggregate traffic measurement | Pseudonymous usage data, only if enabled and consented to |
We do not sell personal data, and we do not share it with advertisers.
The site itself sets only what is needed to work. Concept rooms use browser storage to keep you signed in to your own room. Analytics and advertising tags are loaded only where they are switched on and, where the law requires it, only after you have agreed. Blocking cookies in your browser will not stop you from reading the site.
Depending on where you live, you may have the right to ask for a copy of your data, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time. If you are in the UK, EU or EEA, you also have the right to complain to your local data protection authority.
To exercise any of these, email contact@altcreative.design. We will respond within 30 days. We may ask you to confirm your identity first so we do not disclose your data to someone else.
Traffic is encrypted in transit. Concept rooms are protected by row-level access rules and one-time email sign-in, and access tokens are stored only as hashes, so a copy of our database does not reveal a working link. No system is perfect, and we will tell affected people without undue delay if a breach is likely to put them at risk.
Where we link to a client site, a social profile or a video platform, that destination has its own privacy policy and we are not responsible for it.
We will update this policy when what we do changes. The date at the top always reflects the current version. If a change materially affects people we already hold data about, we will tell them directly.