Last updated 3 August 2026
These terms govern the use of altcreative.design and any design, motion or content work commissioned from Altcreative ("we", "us"). By using the site or commissioning work you agree to them. Where a signed proposal or statement of work says something different, that document takes precedence.
Altcreative is an independent design studio. All correspondence about a project, an invoice or these terms should go to contact@altcreative.design.
You may view the site and share links to it. You may not copy the portfolio work, the written content or the interface for your own commercial use, scrape it at scale, or attempt to reach parts of it you have not been given access to. Private concept rooms are shared with one recipient and the link should not be forwarded.
Every project defines its own scope, deliverables, formats and timeline in writing before work starts. Unless the proposal says otherwise:
You are responsible for supplying product information, brand assets and approvals on time, and for confirming that anything you send us is yours to use. That includes logos, fonts, photography, music and any claims made about a product. You agree to indemnify us against claims arising from material you supplied.
All work in progress, including storyboards, stills and drafts, remains our property. Anything shared before final payment is for review only.
On receipt of payment in full, you receive a worldwide, perpetual licence to use the delivered work for the purposes described in the proposal, including paid advertising. Where the proposal assigns ownership outright, that assignment takes effect on the same trigger.
We may show completed work in our portfolio, on social channels and in proposals. If a project is confidential or embargoed, tell us in writing and we will not publish it until you release it.
You may cancel at any time in writing. Work completed up to that point is chargeable, and deposits cover the production time already committed. We may decline or end a project if the brief turns out to be illegal, deceptive, or outside what we are able to produce, in which case we refund anything paid for work not yet done.
Where a deposit buys immediate digital delivery, that delivery is what the deposit pays for and it is not refundable once the files have been sent. If we have not delivered anything and no production time has been used, we will refund it. Statutory consumer rights, where they apply, are unaffected.
We deliver creative work with professional care, but we do not guarantee any commercial outcome such as sales, reach or conversion. To the maximum extent the law allows, our total liability for any claim connected to a project is limited to the amount you paid us for that project, and we are not liable for indirect or consequential loss. Nothing here limits liability for fraud, or for anything else that cannot lawfully be limited.
Each side keeps the other's non-public information confidential and uses it only for the project. This survives the end of the engagement.
We may update these terms. The version in force for your project is the one published when your proposal was accepted. Changes do not apply retroactively to work already agreed.
If something goes wrong, tell us first and we will try to resolve it directly. Most disagreements about creative work come down to scope or expectations and are settled in a conversation. Nothing in these terms removes any mandatory consumer protection available to you where you live.